Support

Hyperic Support

Training

Hyperic Support

Hyperic offers a full range of support options to meet your specific needs. Hyperic Technical Support Services provide direct access to our expert Support Engineers who are ready to assist you in the installation, deployment, and plug-in development for Hyperic.

Getting Help - Community Support

Hyperic is proud of its vibrant, growing community. Community support starts with a forum where IT professionals, open source and enterprise alike, share their experiences and expertise on systems management with Hyperic HQ and SIGAR. It also includes free access to our support portal, where all users can log bugs and enhancement requests. While we try to respond as quickly as possible, there is no guaranteed response time without a subscription.

Subscription Support

Hyperic provides subscription-based support for Hyperic HQ as well as Hyperic HQ Enterprise at various levels. Subscription support provides guaranteed response times and access to Hyperic Technical Support Services via email and phone.

Contact sales for pricing by calling 1-888-4Hyperic or emailing sales@hyperic.com.

Enterprise Updates

For Hyperic Enterprise customers, visit our download center to gain access to your latest Hyperic product updates.

• Download Enterprise Product Updates
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Onsite Support & Training

If you are interested in on-site installation support or training, please contact your sales representative by calling 1-888-4Hyperic or emailing sales@hyperic.com.

See our Support Policy for scope of coverage and service level agreement information per subscription level.

Technologies Managed

Operating Systems | Web Servers | Application Servers | Databases | Messaging Middleware | Microsoft Technology | Virtualization |
Mail Servers | Network Management | Application Management | Distributed Platforms | Application Platforms | Integrated Applications